Customer Relationship Officer

Company Background

We are representing our client, a new start-up in Malaysia that operates a Loan‑Matching Platform, in their search for a Customer Relationship Officer.

Job Responsibilities

• Responsible for engaging customers through instant messaging, phone calls, and digital platforms
• Gathering customer documentation, maintaining positive communication, and ensuring smooth case handling
• Guide customers on document preparation
• Work flexibly based on customer needs and operational workflows
• Cooperate with team members to maintain a positive and productive work culture
• Record customer conversations, progress, and key notes in company systems

Job Requirements

• Diploma or Degree in any related fields
• 1 year experience in customer service, call centre, hospitality, or service‑related industry
• Must be friendly, patient, and able to handle diverse cust...