Customer Relationship Manager

Hiring: Customer Relationship Manager

Ripponden (HX6 4AJ) | £28,000-£32,000 | Full‑time | Office‑based | 8:30-5:00, Mon-Fri

A UK leading provider of critical equipment services is recruiting a Customer Relationship Manager to join their Care & Resolution team. This role provides consistent ownership of the customer experience, particularly where issues are complex, long‑running or high‑impact. You'll act as the customer's primary point of contact, ensuring clear communication, coordinated resolution and fair outcomes.

Key Responsibilities:

Customer ownership: Act as the main contact for customers, delivering clear, proactive communication.

Complex case coordination: Drive progress on multi‑step issues across Operations, Finance, Sales and other teams.

Root cause insight: Identify trends, lead structured analysis and provide evidence‑based feedback to improve processes.

Retention support: Monitor customer sentiment and work with Sales...