Customer Relations Manager

Dual Site Customer Relations Manager

Location: Hertfordshire

Salary: £36,000 per annum, plus bonus.

Contract: Full Time, 40 hours per week, shift type: Days.

Are you a personable, high‑energy professional with a talent for building relationships? Do you enjoy helping people make important decisions while providing reassurance, clarity, and empathy?

Locations covered: White House care home, Letchworth Garden City SG6 1QL; Penrose Court care home, Biggleswade SG18 8UA.

Reporting to: Regional Director

What You’ll Be Doing

• Be the first point of contact for families, providing expert guidance with warmth and professionalism.
• Build strong local knowledge and networks to connect families to the care they need.
• Conduct engaging, personalised tours of each home, showcasing services, facilities, and community.
• Collaborate with care and management teams to coordinate asses...