Customer Relations Manager - Retail Pharmacy

• Opportunities for personal and professional growth.
• Shape and build the Customer Relations function from the ground up.

About Our Client

Our client is a well-established, family-owned business with deep roots and a strong brand reputation in Northern Luzon.

Job Description

• Develop and lead strategic initiatives aimed at enhancing customer engagement, retention, and satisfaction.
• Manage relationships with existing customers to maximize loyalty and lifetime value.
• Lead the development of customer engagement and retention strategies
• Design and execute programs that strengthen brand loyalty and satisfaction
• Manage relationships across customer touchpoints, ensuring consistent, quality service
• Analyze feedback and consumer behavior to drive actionable insights
• Work cross-functionally to embed a customer-first mindset across the business