Full-time

Customer Relations

Posted by phs Group • Caerphilly, Wales, United Kingdom

📍 Caerphilly, Wales 🕒 June 23, 2026

Apply for this Job Similar Jobs

About the Role

Customer Relations Consultant – Caerphilly

Full time position, excellent benefits, salary of £25,710 plus bonus

We're seeking an experienced, skilled and enthusiastic individual to join our Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve customer cancellations efficiently. Your key responsibilities will include:
Managing a portfolio of customer cases via various channels (telephone, email, letter)
Collaborating with Telephone and Field Customer Account Managers to deliver exceptional customer service.
Ensuring first-time resolution for customer issues to meet and exceed their expectations.
Supporting the retention of business by delivering high-quality support to customers.
This opportunity offers a fantastic opportunity to make a real impact on our customers' experiences and contribute to the succes...
                

Job Details

Location Caerphilly, Wales
Job Type Full-time
Category Information and Record Clerks
Posted June 23, 2026
Deadline August 02, 2026

Ready to Apply?

Submit your application today and take the next step in your career journey with phs Group.

Apply Now