About the Role
Introduction
A leading company in the Health and Beauty sector is looking for an experienced Customer Relations Agent to join their dynamic team.
Duties & Responsibilities
- Service Excellence – Provide the required service to clients as per the SOP
- Deal with external and internal enquiries, provide feedback and find permanent solutions. These include:
- Registration related enquiries
- CRM Logging System and Telephonic enquiries
- Product and general information / enquiries
- Assist with enquiries online i.e. Products, Specials, Availability, Price etc.
- Obtain Information from relevant departments to resolve/ provide feedback on enquiries
- Responsible for the CRM Cell phone and posting communications to the leaders’ groups
- Log all enquiries received internally and externally
- Required to work after hours / weeke...
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