About the Role
JD GYMSROLE: Customer Relations AdvisorREPORTING TO: Contact Centre ManagerBASED: JD Gyms Contact Centre (Office-Based), Kirkstall Road, Leeds, LS42AZ
HOURS: 30hours per week over 4days. Purpose of the Role:To deliver outstanding customer service to JD Gyms members by resolving enquiries efficiently, supporting membership processes, and ensuring every interaction reflects the JD Gyms brand values.💼Key Responsibilities:• Handle inbound and outbound customer enquiries across multiple channels.• Resolve membership queries such as cancellations, freezes, payment queries, and account updates with accuracy and professionalism.• Provide clear, friendly, and informative guidance on JD Gyms products, services, and policies.• Manage and escalate c...
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