Customer Relation
Posted by O'Brien Electrical and Plumbing • Rowville, Victoria, Australia
About the Role
O'Brien Electrical & Plumbing Rowville
O'Brien Electrical & Plumbing Rowville is seeking an experienced Customer Relations Officer to join our friendly and supportive team.
This role is suited to someone with previous customer service or administration experience, looking to take ownership of customer relations and contribute to business growth.
Key Responsibilities
Assist in bringing in more business by communicating with new and existing customers
Efficient management of inbound calls and outbound customer surveys and debt collection
Be the glue between operational performance and marketing through customer service follow-up activity.
Key Responsibilities
- Manage inbound customer enquiries and phone calls
- Follow up quotes, appointments, and customer communications
- Conduct customer surveys and support ongoing engagement
- Assis...
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