Customer Quality Relation Specialist with French

**Job Description Summary**

Reporting to the Customer Quality Relation manager, the Customer Quality Relation Specialist, will be responsible for executing key post-market activities, such as ensuring efficient local product complaint process & follow up with customers, and other PMQ tasks, for all BDX Business Units mainly in France & Benelux but not only, in line with the regulatory environment & internal processes



**Job Description**



**Main responsibilities will include:**



+ **Manage Customer Requests:** Address quality-related customer inquiries promptly and provide effective resolutions.

+ **Support Business Units:** Assist BDX business units and stakeholders in customer communications.

+ **Build Relationships:** Collaborate with local BDX teams to understand their needs and expectations, while promoting and representing the post-market quality function.

+ **Monitor Feedback:** Org...