Full time

Customer Quality Leader

Posted by 083 Flex Electronics (Shanghai) Co., Ltd. • Shanghai, Shanghai, China

📍 Shanghai, Shanghai 🕒 March 01, 2026

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About the Role

Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Quality Leader located in Jiading Shanghai.
Reporting to the Customer Quality Manager, the Customer Quality Leader role aims to overall drive customer quality related activities to secure customer satisfaction.
What a typical day looks like:
Cooperate with Sales Team to handle quality complaint from customers, as well as closely cowork with R&D, Product Management Team, SQE, PQE, PE, Finance etc.
Update the RMA report (with 8D format) and send to sales team or customers
Create and follow up corrective actions 
Create monthly RMA report
Act as a leader as serious customer claims happen
Update the RMA database
The experience we’re looking to add to our team:
Bachelor degree, major in Electronic or Electrical Engineering or rel...
                

Job Details

Location Shanghai, Shanghai
Job Type Full time
Category Operations Specialties Managers
Posted March 01, 2026
Deadline April 10, 2026

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