Full-time

Customer Quality Engineer

Posted by NPAworldwide • Senai, Johor, Malaysia

📍 Senai, Johor 🕒 February 21, 2026

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About the Role

JOB RESPONSIBILITIES:
Responds to customer complaints.
Validates the complaint.
Follows-up with immediate visit if required.
Provides containment action plan within one working day.
Works with the process engineer or production executive on 8D report and responds to the customer within 5 working days.
Closely following-up with the customer on 8D till customer’s acceptance / closure.
In the event of customer’s request, to present the 8D report to the customer & if required, together with respective process engineer.
Updates the complaint details.
Participates in Quarterly Business Review (QBR), as hosted by the customer.
Analyses quality trend of customer complaints, feedback analysis & propose recommendations for improvement.
Notifies customer on all major changes to products & processes.
Is authorized to stop production line to rectify product quality issue.
Works with the ...
                

Job Details

Location Senai, Johor
Job Type Full-time
Category Engineers
Posted February 21, 2026
Deadline April 02, 2026

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