Customer Quality Engineer

Job Description Position: Customer Quality Engineer Location: Senai, Johor Reporting to: APU Manager/ Section Manager Job Responsibilities 1. Responds to customer complaints. 2. Validates the complaint; 3. Follows-up with immediate visit if required; 4. Provides containment action plan within one working day; 5. Works with the process engineer or production executive on 8D report and responds to the customer within 5 working days; 6. Closely following-up with the customer on 8D till customers acceptance / closure; 7. In the event of customers request, to present the 8D report to the customer & if required, together with respective process engineer; 8. Updates the complaint details (e.g. root causes, containment action, permanent CA) into Lynx if the complaint is logged into Lynx. 9. Participates in Quarterly Business Review (QBR), as hosted by the customer. 10. Analyses quality trend of customer complaints, feedback analysis & propose recommendations for improvement. 11. Notifies custo...