Customer Quality Engineer

Job Description (JD)

• Serve as the primary quality contact for customers regarding product quality issues and inquiries.
• Handle customer complaints and lead problem‑solving activities using methodologies such as 8D, RCA, and CAPA.
• Coordinate with internal teams (Production, Process, Engineering, NPI) to investigate and resolve quality issues.
• Provide timely feedback, reports, and corrective action updates to customers.
• Monitor customer quality performance metrics (PPM, complaints, returns) and drive improvement initiatives.
• Support customer audits, factory visits, and quality system assessments.
• Ensure customer‑specific requirements are understood and implemented internally.
• Participate in new product introduction (NPI) to ensure customer quality expectations are met.
• Review and approve quality documentation such as control plans, inspection standards, and test reports.