Customer Program Manager / Senior (CLS)

Responsibilities

Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.

Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule.

Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.

With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.

Communicates frequently with customers to help ensure satisfaction with the company and the products.

Receives and resolves customer issues and complaints.

Monitors the impact on inventory of order changes.

Provides performance reporting and analysis ...