Customer Product Support Specialist (EN/ES/FR)

Your main responsibilities will be:

Customer Onboarding & Transition to Support:

• Serve as the primary point of contact for customers transitioning from implementation to ongoing support, ensuring a seamless handoff and positive experience.
• Build and maintain strong relationships across multiple customer accounts, understanding their unique configurations, workflows, and business needs.
• Conduct onboarding sessions to familiarize customers with support processes, ticket submission best practices, and available self-service resources.
• Collaborate with implementation teams to capture key technical details, known issues, and customer-specific configurations needed for effective ongoing support.

Ticket Management & Triage:

• Own the end-to-end ticket management process in Jira, from intake and categorization through resolution and closure.
• Triage ...