Customer Product Support

Responsibilities

• Provide support to clients through various mediums such as e-mail, live chat, telephone, and remote desktop support - responding to clients' questions in a timely manner.
• Identify customer needs and help customers use specific features
• Communicating with co-workers to diagnose issues
• Prioritizing your workload to ensure the most critical issues are resolved first.
• Analyze and report product malfunctions (For example, by testing different scenarios)
• Escalate issues to the necessary department, keeping track of any developments and acting as the bridge between the client and the department.
• Share feature requests and effective workarounds with support and product team members
• Gather customer feedback and share with our Product, CS, and Development teams.
• Log and track support tickets within Zendesk's CRM.

Qualifications

• 2 years experience in Customer Service <...