About the Role
Join us as a Customer Outcomes Facilitator and transform the life insurance claims experience by owning cases end‑to‑end, engaging customers with empathy, and driving timely resolutions through cross‑functional collaboration.
Impact on Mission: You will help deliver our brand promise during life’s critical moments—reducing friction, restoring confidence, and ensuring customers feel heard, supported, and informed.
What You’ll Gain: Meaningful customer impact, exposure to multi‑disciplinary teams, growth in outcome enablement and experience design, and the chance to shape service improvements through Voice of the Customer insights.
Position Responsibilities
Serve as the single point of contact for assigned claims; advocate for customer needs and ensure continuity.
Track progress and proactively follow up on pending actions to prevent delays (documents, requirements, dependencies).
...Ready to Apply?
Submit your application today and take the next step in your career journey with Manulife.
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