Full time
Customer Operations Team Leader
Posted by Lite N' Easy • Australia, Western Australia, Australia
About the Role
The Role
We are seeking a proactive Customer Operations Team Leader to lead, coach, and support a team of Customer Service Specialists.
You will be responsible for managing individual team member performance, overseeing daily operations, and driving process improvements to enhance the customer experience.
Key Responsibilities:
- Leadership & People: Manage the performance and development of direct reports through regular coaching, 1-1 sessions, and side-by-side support.
- Operational Excellence: Manage team leave requests and ensure shared inboxes are processed according to agreed service levels.
- Compliance & Privacy: Ensure all team activities remain compliant with privacy and PCI requirements.
- Process Improvement: Review and refine existing processes to improve efficiency and the overall customer journey.
- Stakeholder Support: Assist the team ...
Ready to Apply?
Submit your application today and take the next step in your career journey with Lite N' Easy.
Apply Now