Customer Operations Support - Ocean

The Customer Operations Support’s mission is to support Business Development and Key Account Management teams and translate customer needs into execution process, act as the bridge between Front office and IFFO / operation teams.

WHAT ARE YOU GOING TO DO?

Accounts Management/Handling and Customer Care:

• Assist Business Development and Key Accounts with visits to customer whenever needed
• Manage the relationship of existing accounts by proactively anticipating their needs.
• Handle resolution of complaints through further investigation with concerned parties
• Work closely with the account handlers on the updates, or concerns needed to be highlighted.
• Assist Business development and key accounts to gather requirements from a customer and sales commitment before transmission to IFFO/Middle office
• Leads in analyzation, checking and review of data to fulfill the cus...