Customer Master Data Team lead Customer Masterdata & Contract Management

Overview

Customer Master Data Team Lead, Customer Masterdata & Contract Management – Sanofi

Location: Bogota, D.C., Capital District, Colombia

Responsibilities

• Supervise the team that delivers the best service for master data management to internal customers, ensuring a positive customer experience
• Monitor KPIs and data quality, analyze deviations from targets and drive corrective actions
• Address operational issues and follow through to resolution in an effective and timely manner
• Manage stakeholders, both internal and external
• Coach Master Data Analysts; team size is 7-10 FTEs
• Drive continuous improvement initiatives
• Master Data Management, Sales Order Management, Requests and Disputes Management, Credit Risk and Credit Data Management, Collections and Customer Contact Management, Cash Application and Receivables Management, AR month-end closing, reporting and non-trade invoice management ...