Customer Insights Consultant – Customer Talent Search

CTS represents an international network of Customer Management Executives, mainly across UK, Ireland, Germany, Netherlands, Spain, Portugal and South Africa. We have a vast network across all industries that have large contact centres and/or customer experience operations. We have professional relations with our connections; that emphasises building trust, fostering collaboration and we maintain long-term relationships for mutual benefit.

Our client is an expanding consultancy business that specialises in Contact Centre AI technologies.

Their AI SaaS solution is essentially a learning tool that uses speech analytics to learn from agents calls with customers and then feed back data for training and development within the team. It works both in real time and retrospectively. The aim of the platform is to turn a good Agent into a Great Agent by increasing scores across KPIs within the operation.

The software can be used to improve various business operations, b...