Customer Financial Services Representative-Associate

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We have an exciting opportunity for you to join our team as a Financial Services - Resolution Hub Team

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:
 

•Executes complex transactions for NFC customers not supported by BPO provider

•Provides guidance to BPO provider on issue resolution to facilitate transaction execution

•Develops and communicates mitigation plans for issues identified

•Provides escalation...