Full-time
Customer Experience Training Analyst - Voice & Accent
Posted by EXL • Pasay, Metro Manila, Philippines
About the Role
A leading outsourcing company in Metro Manila is seeking a professional to enhance customer experience through coaching and training agents. The role involves monitoring agent calls, conducting one-on-one coaching, and developing training materials. Ideal candidates should possess strong communication skills and experience in a customer service environment. This position offers a chance to impact agent performance positively and contribute to a learning culture within the organization.
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