Full-time
Customer Experience Training Analyst - Voice & Accent
Posted by EXL • Mantalongon, Cebu, Philippines
About the Role
A leading business process management firm is looking for a Classroom Manager who will be responsible for monitoring agent calls, conducting individual coaching sessions, and developing training modules to enhance customer experience within the team. The ideal candidate will have strong skills in coaching and a background in quality assurance processes. This role is crucial for maintaining high standards of service delivery and creating a positive work environment for agents.
#J-18808-Ljbffr
#J-18808-Ljbffr
Ready to Apply?
Submit your application today and take the next step in your career journey with EXL.
Apply Now