Customer Experience Trainer

This is an exciting opportunity to bring your passion and learning expertise to life by engaging, inspiring and developing colleagues across the business. You’ll play a key role in sharing knowledge in critical areas that underpin the delivery of excellent customer service.

In this role, you will design and deliver high-quality learning solutions, ensuring our people are confident, capable and equipped to fulfil their role requirements. Your work will directly enable our teams to deliver outstanding service in a fast-paced contact centre environment.
 
What you’ll be doing as a Customer Experience Trainer

Work as part of a Training team to deliver best-in-class learning and development solutions to our colleagues, including both technical and soft skills.
Support the design of learning content to deliver inductions, bridge skill gaps and develop talent.
Deliver learning using a range of techniques including structured classroom delivery, facilitation, coaching...