Full-time
Customer Experience Team Lead (Call Center)
Posted by Omnitracs • Mexico, Ciudad de México, Mexico
About the Role
A leading logistics company in Mexico City seeks a Call Center Supervisor to oversee operations and improve team performance. The ideal candidate will lead, coach, and mentor a team of agents, ensuring quality customer service and operational efficiency. Responsibilities include monitoring KPIs, handling escalated issues, and implementing training programs. Strong leadership, communication, and critical thinking skills are essential. This role presents an exciting opportunity to impact customer experiences positively.
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