Full-time
Customer Experience & Support Specialist
Posted by Confidential • Lahore, Punjab, Pakistan
About the Role
- Execute day-to-day operational activities, ensuring adherence to established processes, procedures, and quality standards.
- Handle inbound customer calls, emails, and messages (via various channels) efficiently, ensuring a high rate of first contact resolution.
- Manage and resolve customer complaints effectively, coordinating with multiple internal and external stakeholders to find timely and satisfactory resolutions.
- Collect and analyze information and complaints data to identify trends, patterns, and areas for improvement.
- Responsible for strong follow-up and coordination with all stakeholders.
- Maintain confidentiality and ensure sensitive information is appropriately protected.
- Foster healthy relationships with external partners, vendors, or customers to ensure outstanding customer experience.
- Edit and proofread documents to ensure accuracy, consistency, and adherence to established guidelines and standards. <...
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