Customer Experience Support Manager
Posted by Petstock SO Regional Pty Ltd • Australia, Victoria, Australia
About the Role
Description
This role supports and leads the Customer Experience Support function to deliver consistent, high quality customer experiences across all Petstock brands. It oversees quality assurance, training and onboarding, communications, and performance reporting, while developing team capability. Working closely with internal stakeholders, the role drives continuous improvement and customer-focused initiatives aligned to business objectives.
A Peek Into Your Petstock Day
Lead and manage the Customer Experience Support Function
Ensure all customer feedback is approached in a timely manner and is in line with company values
Maintain in a high level of communication and professionalism with both internal and external customers
Complete quality evaluation checks inbound/outbound customer & store contacts (calls, emails & live chats) using the QA Management platform in line with the Quality Assuran...
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