Customer Experience Specialist Operations

Elevate customer satisfaction by joining Schneider Electric as a Customer Experience Specialist – Operations on a 1-year contract. This pivotal role addresses concerns, drives improvements, and acts as the voice of the customer.
In this visible position, you will proactively manage customer issues from identification to resolution. Your strong analytical skills will help identify root causes and apply structured problem-solving techniques. Collaboration across operations and logistics will enhance service delivery and continuously improve processes.
Key Responsibilities:
• Proactively capture and follow up on customer feedback
• Ensure timely resolution of customer concerns
• Drive immediate fixes and long-term corrective actions
• Analyze issues to identify root causes systematically
• Monitor customer feedback using surveys like NPS
Requirements:
• Experience in customer-facing roles with stakeholder interaction
• Strong communication and influencing ski...