Customer Experience Specialist Night Shift

Elevate customer satisfaction at Vention as a Customer Experience Specialist on the night shift. This role focuses on delivering top-tier support and engaging with customers for optimal outcomes.
Join Vention’s Customer Success team based in Montreal. As a full-time Customer Experience Specialist, you will navigate Vention’s platform, offer expert assistance, and manage customer interactions effectively. Your role is essential during the operational hours from 4 PM to midnight, where you will streamline services and resolve customer inquiries promptly.
Key Responsibilities:
• Provide exceptional customer support via live chat and phone
• Process order changes and return authorizations
• Track customer engagement and gather feedback
• Participate in weekly case meetings for service improvement
• Manage customer interactions across channels
Requirements:
• Fluency in English and French
• Strong communication and problem-solving skills
• Technical aptitude...