Customer Experience Specialist

Exp-7+ years
NP-Immediate to 15 days
Location- Gurgaon
Mode of work- Work from Office
Time Shift- UK time shift
Skill- Customer Experience, Process Mapping, Journey mapping
JD:
Role level: Sr. Analyst, CX Strategy & Analytics
Essential Functions/Core Responsibilities
- Analyze customer journeys and feedback data to identify friction points and improvement opportunities
- Conduct Voice of Customer research including survey analysis, interviews, and customer insight synthesis
- Develop consulting deliverables including journey maps, ROI analysis, strategic assessments, and data visualizations
- Support customer experience strategy projects through data analysis and insight generation
- Present findings and recommendations to project teams and stakeholders
- Execute project workstreams independently with manager oversight
- Lead project teams through planning, discovery, analysis, and reporting
Candidate Background & Profile
- Bachelor's ...