About the Role
Exp-7+ years
NP-Immediate to 15 days
Location- Gurgaon
Mode of work- Work from Office
Time Shift- UK time shift
Skill- Customer Experience, Process Mapping, Journey mapping
JD:
Role level: Sr. Analyst, CX Strategy & Analytics
Essential Functions/Core Responsibilities
Analyze customer journeys and feedback data to identify friction points and improvement opportunities
Conduct Voice of Customer research including survey analysis, interviews, and customer insight synthesis
Develop consulting deliverables including journey maps, ROI analysis, strategic assessments, and data visualizations
Support customer experience strategy projects through data analysis and insight generation
Present findings and recommendations to project teams and stakeholders
Execute project workstreams independently with manager oversight
Lead project teams through planning, discovery, analysis, and reporting
Candidate Background & Profile
Bachelor's degree and 4-6 y...
NP-Immediate to 15 days
Location- Gurgaon
Mode of work- Work from Office
Time Shift- UK time shift
Skill- Customer Experience, Process Mapping, Journey mapping
JD:
Role level: Sr. Analyst, CX Strategy & Analytics
Essential Functions/Core Responsibilities
Analyze customer journeys and feedback data to identify friction points and improvement opportunities
Conduct Voice of Customer research including survey analysis, interviews, and customer insight synthesis
Develop consulting deliverables including journey maps, ROI analysis, strategic assessments, and data visualizations
Support customer experience strategy projects through data analysis and insight generation
Present findings and recommendations to project teams and stakeholders
Execute project workstreams independently with manager oversight
Lead project teams through planning, discovery, analysis, and reporting
Candidate Background & Profile
Bachelor's degree and 4-6 y...
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