Customer Experience Representative

Customer Experience Representative

Reporting to the Manager, Call Centre, the Customer Experience Representative is responsible for responding to customer enquiries and requests across multiple channels and proactively working with business partners to resolve any issues in a timely and professional manner.

What You're Doing

• Providing an exceptional customer experience always
• Conducting telephonic intake of any customer feedback, complaints or inquiries and taking steps to provide first call resolution
• Reviewing electronic correspondence from customers, across several channels, and actively prioritize, resolve & follow up with relevant business partners to ensure timely resolution
• Accountable for investigating all customers issues and to work with other business partners to resolve the issues
• Keep accurate, detailed and professional records of customer interactions, including details of inquiries, complaint...