Customer Experience Representative

Overview

Hybrid - Makati Fresh Graduate/Student Bachelor Full-time

Responsibilities

• To reach the fast resolution rate by coordinating and escalating to the respective team.
• Troubleshooting and resolving customer’s concern within threshold via email or call.
• Releasing of network fault advisory to all customers affected and escalating to internal teams.
• Delivered the Incident Report, Fault History and Service Level Agreement report within the target time.
• Developed a process improvement project for the team.

Qualifications

• Must be a bachelor's degree graduate.
• Preferably fresh graduate or with at least 6 months to 1-year work related experience with BPO/Telco Contact Centers. Fresh graduates are also encouraged to apply.
• Academically competent and was active in school activities; and, or, held leadership position in school organizations
• Willing to work in shiftin...