Customer Experience Representative Full-Time

Join Enterprise at Edmonton Airport as a full-time Customer Experience Representative, providing top-notch assistance to customers and enhancing their rental experience. This role focuses on hands-on customer service and administrative tasks for effective support.

As a Customer Experience Representative, you will primarily engage with customers face-to-face and via phone, ensuring their rental needs are met. You will also carry out a range of administrative duties while supporting branch operations. Your skills in customer service will shine as you handle inquiries and provide directions to our customers.

Key Responsibilities:
• Address incoming calls for reservations and customer inquiries
• Greet customers warmly and assist in service needs
• Process vehicle returns and manage check-ins efficiently
• Market optional products and services to customers
• Conduct basic administrative functions including billing support

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