Customer Experience & Quality Control Agent

noknok is looking for Customer Experience & Quality Control Agents.


ROLE AND RESPONSIBILITIES


- Communicates with all existing and potential customers by covering all channels, such as online chatting, WhatsApp, phone calls, e-mails, and others

- Solves all the customer issues including order fulfillment topics that may relate to pre-sale or post sale activities such as product inquiry, price, stock availability, payment, and order processing, receiving returns, exchange, wrong items, drivers deviating from the correct customer approach or address, etc.

- Communicates with various noknok parties such as the drivers to ensure a timely delivery to the correct location and the warehouse staff when there are any missing items.

- Handles filling in the incident reports for all the encountered customer issues, and following up until ticket is closed

- Follows communication procedures, guidelines, and policies while maintaining a prof...