Full-time

Customer Experience QA Analyst

Posted by Intelogix • Manila, Metro Manila, Philippines

📍 Manila, Metro Manila 🕒 March 03, 2026

About the Role

A leading provider of integrated solutions in Manila is seeking a Quality Analyst to monitor and evaluate call quality against established standards. You will conduct regular evaluations, provide actionable feedback, and ensure adherence to quality assurance processes. The ideal candidate will have experience in quality monitoring and the ability to compile and present detailed reports. This role is essential for delivering superior customer experiences and improving the performance of call center agents.
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