Customer Experience Program Specialist

About the Role

Community Operations at Uber is where real people solve real problems in real time. For this role, we aren’t just looking for a Program Specialist; we are looking for a strategic operator who can find the signal in the noise. You will be responsible for identifying financial savings and operational efficiencies across our Mobility business (Rider and Driver) in LATAM.

You’ll need to navigate a high-ambiguity environment where you’re tracking actuals vs. plans, managing financial metrics, and influencing global stakeholders. If you are sharp, steady, and motivated by turning messy data into meaningful service at scale, this is where you’ll grow.

What You’ll Do

• Drive Financial Efficiency - Identify and unlock savings by analyzing support costs and operational waste, ensuring our regional strategy aligns with financial targets.
• Master the Metrics - Own the monitoring of plan vs. actuals; you will track the scorecard for su...