Customer Experience Operations Optimisation Analyst

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco; we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity

The Customer Experience Operations Optimisation Analyst will surface actionable insights from contact centre interactions and customer surveys across multiple channels to improve customer journeys and operational performance for all TPG Telecom brands. The role blends quantitative and qualitative analysis to identify friction points, reduce avoidable demand, and improve customer experience.

Responsibilities