Customer Experience Operations Manager

Johor Bahru, Malaysia | Posted on 08/18/2025

• Customer-Centric Leadership: Manage and motivate customer experience teams under your care, fostering a culture of customer obsession. Work closely with the Senior Manager to implement strategies that deliver exceptional service quality.
  
• Operational Excellence: Oversee daily operations to ensure service levels, productivity, and customer satisfaction are consistently achieved. Address any operational challenges promptly.
  
• Performance Optimization: Utilize data-driven approaches to improve processes, reduce response times, and enhance overall service standards.
  
• Training & Development: Support the design and delivery of training programs to ensure team members maintain consistent, high-quality service. Facilitate ongoing development to meet evolving business needs.
  
• Capacity Planning: Assist the Senior Manager in mid- to long-term planning for ...