Customer Experience Officer

Responsibilities

• Deal with client’s inquiries via live chat, email and telephone.
• Perform personal clientele analysis and take actions as required.
• Handle client inquiries appropriately and ensure that high level service is provided.
• Promote available products and services to clients.
• Develop and maintain excellent relationships with prospective and existing clients.
• Cooperate effectively with other departments as required.
• Contribute to team effort by achieving targeted results.

Qualifications

• Bachelor Degree in any field (Mandatory).
• Previous online or on-site client handling experience is a definite plus.
• Native Bahasa Malaysia speaker with excellent verbal and written communication skills in English.
• Strong multitasking abilities and organizational skills.
• Outstanding communication and interpersonal skills.
• Competitive compensation and a...