Full-time
Customer Experience Manager - Training & Quality
Posted by SSG • Pasig, Metro Manila, Philippines
About the Role
A global contact center solutions company is seeking a Customer Experience Manager to lead service excellence through training and quality initiatives. You will design training programs to enhance customer interactions based on data-driven insights, ensuring a customer-centric culture across the organization. The ideal candidate will possess strong leadership and analytical skills, along with a Bachelor's degree in a relevant field. This role offers an opportunity to significantly impact customer satisfaction and service standards.
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