Full-time
Customer Experience Manager
Posted by Ten Lifestyle Group • Pasig, Metro Manila, Philippines
About the Role
Job Title: Customer Experience (CX) Manager
About the Role
Ten is building a global Customer Experience (CX) team to design and deliver compelling, seamless experiences for our members worldwide — both online and offline.
As part of a globally positioned team with regional representation, the CX Manager will report to the CX Director and act as a critical bridge:
- Between functions within their region
- Between the region and global service support
You will bring expert knowledge of the full customer journey, understanding how each touchpoint either enhances or hinders the delivery of an exceptional member experience.
Key Responsibilities
1. Customer Journey Excellence
- Identify pain points and opportunities across the end-to-end customer journey
- Remove clunky or fragmented experiences to create seamless interactions
- Drive excellence in service quality, operationa...
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