Full-time
Customer Experience Manager
Posted by Watsons Philippines • Pasay, Metro Manila, Philippines
About the Role
Job Summary:
Customer Experience Manager is responsible for designing, leading, and executing customer experience strategies across all touchpoints—online, offline, and hybrid channels. This role ensures that every interaction delivers consistent excellence, drives loyalty, and strengthens brand advocacy. The manager will lead the Customer Care team, champion Customer Service Excellence, and oversee the execution of customer experience programs, working closely with cross-functional teams to elevate the end-to-end customer journey.
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