Customer Experience Manager

Your Opportunity

This role will lead a centralised support team with the purpose and aim of providing a great customer experience. You will help with the creation and implementation of our new customer hub. This covers call centre operations and email, with a strong focus on creating and implementing processes, scripts and streamlining.

You will have a continuous quality improvement mindset and be part of a significant and impactful change that we are undertaking and implementing in a staged rollout.

You must be passionate about customer service, training and development of a new team, as well as continuous process improvement, review and refinement pre, and post implementation.

Key Responsibilities

• Work with the team to provide a range of national and centralised support to operations including a call centre, administration, and fielding queries via email.
• Provide expert advice to the...