Customer Experience Manager at TD

Elevate customer satisfaction at TD Canada Trust as a Customer Experience Manager in Yorkton, Saskatchewan. Lead a dedicated team to enhance service quality and operational efficiency.
In this managerial role, you will mentor your team, emphasizing exceptional customer interactions and operational excellence. With a focus on compliance and customer satisfaction, you’ll manage scheduling and ensure adherence to banking policies. Collaboration with internal partners is essential to tailor services to customer needs while fostering a legendary experience.
Key Responsibilities:
• Mentor team members to achieve exceptional customer interactions
• Manage employee scheduling and compliance with policies
• Collaborate with internal partners for tailored customer solutions
• Assist in resolving customer complaints effectively
• Lead team coaching on conversation strategies for service excellence
Requirements:
• Undergraduate degree and 3+ years of relevant experience<...