Customer Experience Manager at TD Canada Trust

Lead a dedicated team and enhance service delivery at TD Canada Trust as a Customer Experience Manager. Drive compliance and operational excellence while creating exceptional customer interactions.
TD Canada Trust is seeking a Customer Experience Manager to lead a high-performing team and meet compliance requirements. The role involves mentoring staff, managing workflows, and collaborating with One TD partners to enhance customer satisfaction. You will coach team members on customer conversation strategies to promote legendary service.
Key Responsibilities:
• Mentor team members to elevate customer interactions
• Meet compliance by managing employee scheduling
• Collaborate with One TD for tailored customer support
• Support staff in resolving customer complaints
• Administer daily branch administrative duties
Requirements:
• Undergraduate degree and 3+ years of experience
• Strong knowledge of banking operations and solutions
• Proficient in MS Office ...