Customer Experience Manager at Dash Social

Lead and elevate customer satisfaction as the Customer Experience Manager at Dash Social. Oversee a team of CX Representatives, enhancing processes and coordination across departments to resolve customer issues quickly.
In this managerial role, you'll develop the skills of Customer Experience Representatives and Senior CXRs while aligning their performance with company goals. Responsibilities include maintaining the Customer Experience Tech Stack and supporting enterprise customer onboarding while collaborating with Product and Engineering teams.
Key Responsibilities:
• Maintain functionality of the Customer Experience Tech Stack
• Motivate team to achieve performance targets
• Ensure technical knowledge for abroad representatives
• Support onboarding for new enterprise customers
• Identify process improvement opportunities and collaborate effectively
Requirements:
• 2-3 years of team management experience
• Strong understanding of technology and customer ...