Customer Experience Manager, APAC (Shared Services/OTC Ops)

Customer Experience Manager, APAC (Shared Services/OTC Ops)

Kelly Services – Kuala Lumpur, Kuala Lumpur

Are you ready to step into a pivotal leadership role that blends operational excellence, people management, and continuous improvement? Our client is seeking a Customer Experience Manager for the APAC region, based in Malaysia, to drive service transformation, oversee Order-to-Cash operations, and lead a high-performing team within a dynamic, customer-focused environment.

What You'll Be Doing:

Lead and execute the transition of Customer Service and Order Management activities into the Shared Services structure

Ensure smooth operations during transition, with a focus on business continuity and customer satisfaction

Drive high-quality daily operations including order management, invoicing, billing accuracy, and post-delivery support

Collaborate with cross-functional partners in Commercial Operations, Supply Chain, Financ...