Customer Experience Leader Apprentice

Overview

Every McDonald’s customer should have a brilliant experience each time they visit. As a Customer Experience Leader, you’ll make it happen! As an Apprentice Customer Experience Leader, you'll be the one who guarantees customers feel welcomed, have everything they need and leave feeling special. You know exactly what makes people happy and will go out of your way to create feel good moments. You'll be able to spot and quickly fix problems that may affect their experience.

What your apprenticeship will offer:

●You'll work towards a Level 2 Customer Service Practitioner Standard - which is equivalent to 5 GCSES!

● You'll receive day to day training in your restaurant and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely.

● The apprenticeship is a structured, learner and employer...